Privacy Policy

1. Information we collect

1.1 Information you provide directly

• Contact details — name, phone number, WhatsApp number, email address, pickup & drop addresses.
• Shifting details — house size, inventory list, vehicle / bike details, preferred shifting date.
• Identity documents — Aadhaar / PAN / RC copy are asked only when legally required (intra-state docket, international relocation, insurance claim).
• Payment information — UPI ID, bank account last-4, GST number. We do NOT store full card numbers; payments go through PCI-DSS-compliant gateways.
• Review content — if you submit a public review via /leave-review, we publish the review text, star rating, city and first name only. Your full phone/email is never public.

1.2 Information collected automatically

• IP address, browser user-agent, device type, referrer URL.
• Pages visited, time-on-page, scroll depth (analytics only, never linked to PII).
• Cookie identifiers (see §4).

2. How we use your information

• To generate an accurate quotation & send it via SMS / WhatsApp / email.
• To dispatch the vendor team, coordinate pickup / drop, and keep you informed.
• To process payments, issue GST invoices, handle refunds and insurance claims.
• To respond to your customer-service queries and complaints.
• To send transactional SMS / email (booking confirmations, invoices, delivery updates). DND respected — promotional messages only with explicit opt-in.
• For fraud prevention, internal analytics, and continuous service improvement.
• For compliance with legal obligations (tax, transport regulation, court orders).

3. Sharing with movers & partners

We operate as an aggregator & service coordinator — when you book, we share the minimum necessary details (name, phone, pickup & drop address, inventory) with the one verified packers-and-movers partner allocated to your move. Partners are contractually bound by our Data Processing Agreement.

We do NOT sell your personal data. We may share information with:

• Transport partners — only the vendor allotted to your move.
• Insurance providers — only if you opt for transit insurance (GST-billed insurers).
• Payment gateways — Razorpay, PhonePe, PayU (PCI-DSS certified).
• Analytics & communication tools — Google Analytics, WhatsApp Business, SMS gateways (anonymized wherever possible).
• Law-enforcement agencies — only upon receipt of a valid written order under the IT Act.

4. Cookies & tracking

We use first-party cookies to remember your quote progress and session, and third-party cookies (Google Analytics, optionally Meta Pixel / GTM) to measure site performance. You can disable cookies in your browser — the site remains functional, but your quote-progress may not be remembered.

5. Data retention

• Active quotations — retained for 180 days so you can reference your estimate.
• Completed bookings & invoices — retained for 8 years (Indian tax & GST statutory minimum).
• Analytics cookies — 14 months then anonymized.
• Rejected leads — purged within 90 days of rejection.
• Reviews — retained for the life of the business unless the author requests deletion.

6. Security measures

• TLS 1.2+ encryption on every page & every API call.
• Bcrypt-hashed passwords; no plaintext credentials on disk.
• Role-based access control — only staff assigned to your booking can view your details.
• Annual third-party VAPT audit + continuous dependency-vuln scanning.
• Full database backups every 24 hours, stored encrypted off-site.

7. Your rights under DPDP Act 2023

• Access the personal data we hold about you (free, within 30 days).
• Correct inaccurate information.
• Request erasure (subject to the statutory 8-year invoice retention).
• Withdraw consent for marketing communications at any time.
• Nominate a person to act on your behalf in case of incapacity.
• Lodge a complaint with the Data Protection Board of India.

Email [email protected] with subject "DPDP Data Request" to exercise any of these rights.

8. Children

Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us — we will delete it promptly.

9. Third-party links

Our site may contain links to third-party websites (e.g. insurance portals, online payment partners). This policy governs only our site; please review the privacy practices of those third parties independently.

10. Updates to this policy

We may update this policy periodically to reflect changes in law, technology or business practices. The "Last updated" date at the top of this page always reflects the latest revision. Material changes will be highlighted on our home page and emailed to registered customers.